We Now Do Free Rug Pickup & Delivery in Rockhampton, Gracemere & Capricorn Coast Areas
Rug Cleaning: Our 8-Step Cleaning Process
Note: Rugs have a large variety of materials and weaves… And we alter our cleaning process to suit your rug's condition, material and make.
1.Inspection
The first step is to thoroughly inspect the rug. We’ll check for any concerns like stains or weakness in the material. And we’ll let you know about the expected results.
2.Vacuum
Our technicians vacuum with a HEPA upright commercial vacuum that removes dust, hair and dry soiling from the rug prior to the wet cleaning steps.
3.Apply the Cleaning Agent
We’ll spray the material with a quality cleaning agent.
4.Agitation
The cleaning agent gets brushed into the fabric so that it suspends the soiling, ready for removal.
5.Steam Cleaning/Hot Water Extraction
Hot water is injected into the fabric and then extracted out. This step removes the cleaning agent along with the soiling.
6.Stain and Odour Removal Treatments (if necessary)
If necessary, we have specialist treatments for odour and stain removal.
7.Rotary Dry Padding
If possible, we will rotary dry pad the rug. A bit like drying your hair with a towel. This step can also remove more soiling, leaving it brighter.
8.Final drying step: Fans
High-speed fans are used to help the rug dry.
All of Our Cleaning Comes with:
- Our 100% money-back guarantee
- A reminder call, email and/or text 1-2 days before the clean
- Our technicians will use corner protectors to protect your walls from our hoses
- A quality assurance call to ensure you are happy with the clean
- One month's Spot and Spill Insurance: If you spill anything on your freshly cleaned items in this time, we can come back and clean it out for free
Making Your Rug Clean Happen at Your Home or at Our Workshop
Cleaning Your Rugs at Your Home
While we can clean almost all rugs at your home, rugs that are water damaged or have urine or odour concerns are best cleaned in our workshop.
Cleaning at your home will save you the hassle of bringing the rugs to us, but because we are travelling to you, the minimum charge is $189.
You could book a free audit/quote at a separate time from the cleaning so that you know exactly how much it will be, or you can book a quote and clean at the same time, and we would let you know the price before we go ahead with the clean.
Cleaning Your Rugs at Our Workshop
While we can clean any of your rugs at our workshop, it is recommended for rugs that are water damaged or have urine or odour concerns.
Free pick-up and delivery are available for Gracemere, Rockhampton, and Capricorn Coast (a $140 minimum charge for the Coast). As we won’t be travelling to your home, the minimum charge at our workshop is $125.
Our workshop is located at 2/7 Derby Street, Rockhampton. There is almost always someone there from 8:00 am to 3:45 pm each day, but it is best to call ahead before coming just to make sure.
Phone (07) 4926 3782.
