If for some reason you are not happy with the clean, we will return and clean it again for free.
If you are still not happy, we will refund all of your money.
Our Guarantee: The Most Detailed Clean Ever — or It’s Free
When we quote your items, we’ll also give you
realistic expectations for the results of your clean.
For example, we might say: “We expect to remove around 90% of the pet hair.”
If we don’t meet those expectations — or if you notice any concern at all — simply let us know. We’ll happily return and re-clean the area at no extra cost.
And if, after that re-clean, you’re still not completely satisfied, we’ll refund your money in full.
It’s that simple. No hassle. No fine print. Just total peace of mind.
Why Choose Us?
Free Spot & Spill Insurance
Pre-Clean Carpet Audits
15-Minute Appointment Window
Money-Back Guarantee
Confirmation Calls
Personal, Friendly Service
Quality Assurance Follow-up Call
Exact appointment
Corner Protectors to Protect Your Home
Professional, Uniformed Technicians
Carpet & Upholstery Protection
Carpet and upholstery are expensive investments. It makes sense that you would want to look after and care for these investments and ensure their appearance stays looking like new for a long time.
Regular maintenance cleaning is the first step in keeping your carpet and upholstery looking like new. The 2nd step is investing in carpet and upholstery protection. Carpet and upholstery protection can assist in prolonging the life of your carpet and upholstery in 2 main ways:
- Prevents ‘uglying out’.
- Protect from spills, stains & soiling.
Preventing “Uglying Out”
The average carpet is replaced every twelve years, even though it begins to show signs of poor care after only three to five years. The carpet industry refers to this as ‘Uglying Out’ (notice they don’t call it “Wearing Out”).
This condition typically affects areas called traffic lanes and in front of the furniture first, causing these areas to look dull and soiled. But why do carpets “ugly out” before they wear out? To answer that, we need to take a closer look at what brand-new carpet fibres look like when they arrive from the mill and what happens to the fibres over time.
This is what your carpet fibres look like when they’re fresh and new and just arrived from the mill. You can see that they’re shielded with a protective carpet fibre coating.
Over time, foot traffic on your carpet causes soil to become ground in and trapped in your carpet’s fibres. To the naked eye, dirt has a smooth look to it. But under a microscope, soil is revealed to be an abrasive with sharp, jagged edges.
All of this soil acts like tiny saws, cutting into the protector, exposing and damaging the delicate fibres. Now exposed, spills and soil can penetrate deep into the heart of your carpet. This causes your carpets to “ugly out” faster. It can also expose the fibres to the possibility of permanent staining, eventually leading them to wear out.
The solution is to renew your carpet protection. Renewing carpet protection after each cleaning reinforces your carpet’s original factory protectant. Spills will become easier to remove, and vacuuming will be much more effective. Most importantly, your carpet will look better for much longer than it would with just the original protectant alone. That’s why most carpet manufacturers recommend renewing carpet protection after each cleaning.
Protects From Spills, Stains & Soiling
Let’s face it; life happens, and at one time or another, spills are bound to happen. And the likelihood and frequency increase when you have pets and kids. If your carpet or lounge suites are not protected, the fibres will absorb the spill, often making the stain permanent. Even the best professional carpet cleaners can’t remove every stain (although we try our best).
Carpet that has had carpet protection applied prevents the spill from being absorbed into the fibre. This is because the coating repels liquid. Instead of being absorbed by the fibre, liquid spilt on protected carpet beads or falls in between the fibres. This gives you a window of time to clean up the spill. Most spills treated immediately will come out.
The carpet protection coating also makes it hard for soil particles to stick to the fibres. The dirt is held loosely around the carpet fibres, making them easier to vacuum out. Because dirt does not stick to the fabric, vacuuming becomes more effective. When vacuuming untreated fabrics (with a normal vacuum cleaner), only 60% of the dirt is removed; the other 40% builds up in the fabric. When they are treated with a fabric protection, up to an extra 40% of the dirt is vacuumed away, which makes your carpets appear cleaner and remain like new for longer.
Your Bond Back, Or It’s FREE!
That’s right, if your real estate is not happy with our carpet cleaning service, we will clean it again for free. If for any reason they are still not happy, we will refund all your money. What could be more fair?
Diamond Carpet Cleaning’s goal is to provide you with the most detailed carpet clean ever while providing an exceptional client experience. Our processes go above and beyond the standards set by the IICRC, and our team members are trained to ensure we get the best results for you and your carpet.
All of our carpet cleaning packages come with:
- Our 100% money-back guarantee
- A reminder call, email and/or text 1-2 days before the clean
- Our technicians will use corner protectors to protect your walls from our hoses
- A quality assurance call to ensure you are happy with the clean
End of Lease Carpet Cleaning Process
1.Carpet Audit
A carpet audit is a detailed inspection of your carpets. Our technicians will measure the areas to be cleaned, go though any concerns you have, let you know what kind of results to expect and give you a written price for the clean.
2.Vacuum
Our technicians vacuum with a HEPA upright commercial vacuum that removes any dry soil that is loose. If this soil is not removed, it becomes mud when hot water extraction is performed. As the mud dries, it forms clumps of dirt that grind your carpet fibres, causing damage and shortening the life of your carpet instead of lengthening it, and can actually cause the carpets to look dirtier than before we cleaned them.
3. Pre-spray of Detergent
We pre-spray and pre-spot the carpets with our detergent with heat. The pre-spray will assist in removing many stains and spots without additional treatment. However, stubborn spots or stains that are not removed in the normal cleaning process, such as Blu Tack, red wine, cordial, juices, paint and pet urine, may require additional treatment and will attract an additional charge. (Any additional charges would have been included in the quote)
4.Rotary Jet Steam Extraction
Most carpet cleaners use the old manual scrub wand method that has been around for over 40 years. Using a manual wand only cleans from two directions, often producing only mediocre results. DCC uses rotary jet extraction that thoroughly deep cleans the carpet with hundreds of multi-directional cleaning passes, leaving your carpets much cleaner. Rotary jet steam extraction removes many common carpet stains and also rinses out all of the soil and detergent.
5.Deodorise and Neutralise the Carpet
This step ensures there is no sticky residue.
Bonuses
- Dry in 5-12 hours of us leaving your home
Optional Extras
- Dry the carpets with rotary drying pads: This leaves your carpets much drier and up to 20% brighter. Recommended for heavily soiled carpets or when moving into a home
- Air blowers to assist with drying: Blowers are strategically placed to create air movement across your carpets and complete any extra drying that the carpets need
- Carpet protection reapplied: Recommended when moving into a new home














